Travel Agency, Tour Operator
Those who sell or offer package tours or linked travel arrangements must comply with the Package Travel Act (paketreselagen) and the Travel Guarantee Act (resegarantilagen). Travel operators are required to notify their activities to the Legal, Financial and Administrative Services Agency (Kammarkollegiet) and arrange travel guarantees that ensure travelers can receive compensation if parts of their trip cannot be fulfilled due to the tour operator becoming insolvent.
The travel guarantee must cover all advances paid by travelers, other services included in the contract, and in some cases also costs for repatriation. Kammarkollegiet administers the travel guarantee system and the Consumer Agency (Konsumentverket) provides information about the Package Travel Act.
Requirements for Travel Business
- Notification requirement: Travel operators must notify their activities to Kammarkollegiet.
- Travel guarantee: Mandatory security covering advance payments, services, and possible repatriation costs.
- Package Travel Act: Requirements for customer information before booking, obligations for cancelled trips.
- Standard forms: Available from Konsumentverket for consumer information.
Notification Procedure
- Notification: Submitted to Kammarkollegiet.
- Travel guarantee: Arranged through insurance or bank guarantee covering the scope of operations.
- Processing time: Varies depending on the complexity of the case.
- Information: Detailed forms and guidance available on the websites of Konsumentverket and Kammarkollegiet.