Long-term Holiday Product

Entrepreneurs who sell travel, holidays, timeshare or other long-term holiday products must comply with legal requirements regarding information provision and contract terms. These rules are stated in Book 7 of the Civil Code (Burgerlijk Wetboek).

When selling long-term holiday products (such as timeshare, vacation clubs or discount cards), the entrepreneur must be clear about what is being sold, at what price and under what conditions. Consumers have specific withdrawal rights and there are requirements for contracts and payments. The entrepreneur must be transparent and fully inform consumers.

Requirements

  • Transparency: Clear information about product, price and conditions
  • Pre-contractual information: Provide complete information before the contract is concluded
  • Written contract: The contract must be recorded in writing
  • Right of withdrawal: Consumers have a statutory right of withdrawal
  • Payment terms: Compliance with rules for advance payment and payment schedules

Procedure

  • Provide information: Provide complete information to consumers in advance
  • Draft contract: Draft a written contract according to legal requirements
  • Withdrawal period: Respect the statutory withdrawal period for consumers
  • Be transparent: Be clear about all costs and conditions
  • Compliance: Comply with the rules from Article 50a Book 7 Civil Code

Consumer Protection

  • Right of withdrawal: Consumers have the right to a cooling-off period and can withdraw from the contract
  • Prohibition of advance payment: Certain advance payments are not permitted
  • Information obligation: All relevant information must be provided in advance
  • Contract requirements: The contract must meet legal formal requirements